Return & Refund Policy

At BABU, we want you to have a smooth and happy shopping experience. Please read our Return & Refund Policy carefully before making a purchase.

Returns

We only accept returns in the following cases:

• Product received is damaged
• Wrong product delivered
• Product has a manufacturing defect

To request a return, please contact us within 48 hours of delivery with:

• Your Order ID
• Clear photos/videos of the product
• Unboxing video (recommended for faster support)

Non-Returnable Items

The following items are not eligible for return or refund:

• Personalized or customized products
• Used or damaged items after delivery
• Products without original packaging
• Sale or clearance items

Refund Process

Once your return request is approved:

• Refunds will be processed within 5–7 business days
• Amount will be credited to your original payment method or bank account

Exchange Policy

We only provide exchanges for:

• Damaged items
• Wrong products received
• Manufacturing defects

Exchange requests must be made within 48 hours of delivery.

Order Cancellation

• Orders can only be cancelled before dispatch
• Once shipped, orders cannot be cancelled

Important Note

BABU reserves the right to reject return/refund requests if:

• The claim is found invalid
• Product is used or damaged by the customer
• Request is made after the allowed time period

Contact Us

For return or refund support, contact us at:

Email: babubrandishere@gmail.com
Website: babugifts.com